Shipping policy

Shipping Policy

1. Shipping Area

We ship our products worldwide.

2. Processing Time

Orders are usually processed and shipped within 1–5 business days. No shipping takes place on weekends or public holidays.

3. Delivery Times

Delivery within Germany usually takes approximately 3–9 business days.
International delivery times may vary depending on the destination country and shipping provider.
Please note that international shipments may occasionally be delayed due to customs clearance or local shipping services.

4. Shipping Providers

Shipping is carried out through suitable shipping providers such as DHL, Hermes, or comparable carriers.

5. Shipping Costs

Shipping costs are clearly displayed during the checkout process before the order is completed.

6. Customs Duties and Import Fees

For deliveries outside the European Union, additional customs duties, taxes, or import fees may apply. These costs are the responsibility of the customer and are beyond our control.

7. Partial Deliveries

We are entitled to make partial deliveries where this is reasonable for the customer. No additional shipping costs will be charged for partial deliveries.

8. Damaged Shipments

Information regarding returns and your statutory right of withdrawal can be found in our Cancellation Policy.

shorts18777@gmail.com

If possible, please include photos of the packaging and the damaged goods. This helps us process the claim with the shipping provider.

9. Delivery Address and Shipment

Please carefully check your delivery address before completing your order.
Costs for reshipment due to incorrect or incomplete address information provided by the customer must be borne by the customer, unless the error is our responsibility.
If a shipment is returned to us due to non-collection or failed delivery attempts (despite a correct address), additional shipping charges for resending the package may apply.